As part of Indiana’s Direct Service Workforce Plan, developed by the Indiana Family and Social Services Administration in conjunction with the Bowen Center, a comprehensive survey was conducted to gauge interest in career development among Indiana’s direct service workforce, and to identify challenges faced by these workers in the state. The data below are the results of that survey, and provide a valuable snapshot of Indiana’s direct service workforce.
Survey Responses
592
Average Age
47 years
Career and Development Goals of Indiana's Direct Service Workforce
[No text in field]
[No text in field]
Important Job Factors for Indiana HCSPs
| Job Factor | Percent |
|---|---|
| Pay/hourly rate/salary | 83.5% |
| Flexible hours scheduling | 45.5% |
| Benefits - paid sick leave/wellness leave | 45.1% |
| Supportive supervisor or management | 42.8% |
| Benefits - paid time off | 33.0% |
| Benefits - health insurance | 29.0% |
| Retirement benefits | 26.1% |
| Regular or less hours | 19.8% |
| Opportunity for advancement | 19.6% |
| Training or education offered | 18.4% |
| Supportive co-workers | 17.9% |
| Benefits - dental insurance | 16.3% |
| Benefits - vision insurance | 13.6% |
| Staff appreciation activities | 11.5% |
| Benefits - life insurance | 6.5% |
| Benefits - paid transportation or transportation subsidies or assistance | 6.3% |
| Lighter workload | 5.0% |
| Benefits - disability insurance | 4.4% |
| Other | 4.2% |
| Different assignments | 3.8% |
| Benefits - bereavement pay | 3.3% |
| Benefits - childcare | 2.5% |
| Housing stipend, support, or assistance | 2.5% |
| Benefits - elder care | 1.9% |
All of the above data comes from the HCSP Career Interest Survey: Key Findings document, which can be downloaded here or in the library below.


Direct Service Workforce Project Library
See all documents associated with the project below. Or, check out all of Bowen’s hundreds of other data reports, briefs, and other projects on the Bowen Library page, sortable by topic, year, workforce, and more.